Shipping policy
SHIPPING POLICY
Free Tracked Shipping
Hasakura provides free tracked standard shipping on all orders to destinations available at checkout. We currently do not offer untracked shipping.
Processing Time
Orders are prepared for shipment within 2–6 business days after payment is confirmed. Business days exclude weekends and public holidays.
Estimated Delivery Time
Estimated delivery is 7–14 business days after the order has been processed and shipped. The total estimated time from order placement to delivery is therefore approximately 9–20 business days.
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays and other circumstances outside our reasonable control may affect delivery.
Fulfilment and Separate Shipments
Hasakura works with production and fulfilment partners. Depending on the product, availability and delivery destination, orders may be produced, fulfilled and shipped from different fulfilment locations.
Orders containing multiple products may be shipped in separate packages and may arrive on different dates. Separate tracking numbers will be provided when applicable. Customers will not be charged additional shipping fees because an order is divided into multiple packages.
Tracking
Tracking information is sent by email after an order ships. Tracking may take several business days to display its first update while the package is transferred to the shipping carrier or international logistics network.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Please contact us at info@hasakura.com as soon as possible if an address needs to be corrected.
We cannot guarantee address changes after an order has entered production or processing. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, Taxes and Import Charges
Applicable taxes, customs duties or import charges may depend on the destination country and will be handled according to the information shown at checkout.
If import charges are not collected at checkout, the recipient may be responsible for paying them to the relevant customs authority or delivery carrier. Any applicable charges will be determined by the destination country’s authorities and are outside Hasakura’s direct control.
Delayed, Lost or Delivered Packages
If tracking has not updated for an extended period or your order has not arrived within the estimated delivery period, please contact us at info@hasakura.com so that we can investigate the shipment with the carrier.
If the carrier confirms that a package was lost in transit, we will provide an appropriate solution, such as a replacement or refund, at no additional cost to the customer.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery address, household members, neighbours, safe delivery locations and the local carrier before contacting us. We will assist with the available carrier investigation process.
Contact
For shipping questions, contact us at info@hasakura.com.