Shipping policy
SHIPPING POLICY
Free Tracked Shipping
Hasakura provides free tracked shipping worldwide. Available destinations are confirmed at checkout. We currently do not offer untracked shipping.
Processing Time
Orders are prepared for shipment within 5–7 business days after payment is confirmed. Business days exclude weekends and public holidays.
Estimated Delivery Time
Estimated delivery is 7–14 business days after the order has been processed and shipped. The total estimated time from order placement to delivery is therefore approximately 12–21 business days.
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays and other circumstances outside our control may affect delivery.
Tracking
Tracking information is sent by email after the order ships. Tracking may take several business days to display its first update.
Orders containing multiple products may be shipped in separate packages and may arrive on different dates. Separate tracking numbers will be provided when applicable.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Please contact us at info@hasakura.com as soon as possible if an address needs to be corrected.
We cannot guarantee address changes after an order has entered production or processing. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, Taxes and Import Charges
Applicable taxes or duties may depend on the destination country and are handled according to the information shown at checkout. If import charges are not collected at checkout, the recipient may be responsible for paying them upon delivery.
Delayed, Lost or Delivered Packages
If tracking has not updated for an extended period, or your order has not arrived within the estimated delivery period, please contact us at info@hasakura.com so we can investigate with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery address, household members, neighbors and the local carrier before contacting us.
Contact
For shipping questions, contact us at info@hasakura.com.