Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Hasakura. The terms “we,” “us” and “our” refer to Hasakura. This online store is operated by HMA Ltd., trading as Hasakura.

Hasakura operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Hasakura is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully. They include important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://hasakura.com/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms limits or excludes any mandatory rights or protections granted to consumers under applicable law.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country, state or province of residence. You also confirm that you have given us permission to allow any of your minor dependants to use the Services on devices that you own, purchase or manage.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information.

You represent and warrant that all information you provide through our store is accurate, current and complete and that you have the necessary right to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately in our online store. However, product colors and appearance may vary depending on the device, screen settings and configuration used to access the store.

Minor differences in color, pattern placement, texture or appearance that result from screen settings, materials or the production process do not necessarily constitute a defect. This does not affect your rights when an item is defective, damaged or materially different from its description.

We do not guarantee that the appearance of a product will be identical to how it is displayed on every screen or device.

Product descriptions may be updated when necessary. We reserve the right to discontinue a product or limit available quantities, subject to applicable law.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase the selected products. Hasakura may accept or decline an order for legitimate reasons, including product unavailability, suspected fraud, payment failure, pricing errors or delivery restrictions.

An order is accepted when we send you confirmation that it has been accepted or processed. Payment must be successfully authorized and processed before an order can be accepted.

Please review your order carefully before submitting it. Once an order has entered production, fulfilment or processing, we may be unable to accommodate a cancellation or modification request. This does not limit any mandatory cancellation or withdrawal right available under applicable consumer law.

If we decline, modify or cancel an order, we will attempt to notify you using the email address, billing information or telephone number provided when the order was placed. If payment has already been collected for a cancelled order, the relevant amount will be refunded.

Returns, exchanges and refunds are handled in accordance with our Return and Refund Policy:

https://hasakura.com/policies/refund-policy

You represent that purchases made through the store are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES, TAXES AND BILLING

Prices, discounts and promotions may change without notice. The price charged will be the price displayed at checkout when the order is placed and will be confirmed in your order confirmation.

The final amount payable, including applicable taxes and any other charges collected by Hasakura, will be displayed before you submit the order.

Hasakura currently provides free tracked shipping to destinations available at checkout. Customs duties, import taxes or other charges imposed by the destination country may apply. If such charges are not collected at checkout, the recipient may be responsible for paying them upon import or delivery, as explained in our Shipping Policy.

Prices displayed in our online store may differ from prices offered by third-party retailers or marketplaces.

We may occasionally offer promotions that are governed by separate terms. If the terms of a promotion conflict with these Terms, the specific promotion terms will apply to that promotion.

You agree to provide accurate, current and complete purchase, payment and account information. You also agree to update your information, including your email address and payment details, when necessary so that we can complete transactions and contact you.

You represent and warrant that:

1. The payment information you provide is accurate and complete.
2. You are authorized to use the selected payment method.
3. Charges properly incurred by you will be honored by your payment provider.
4. You will pay the total amount displayed and accepted at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping Policy:

https://hasakura.com/policies/shipping-policy

Processing and delivery times are estimates and are not guaranteed. Delays may occur because of carriers, customs procedures, severe weather, public holidays, incorrect delivery information or other circumstances beyond our reasonable control.

For consumer orders, the risk of loss or damage remains with Hasakura until the products are physically received by you or by a third party designated by you, other than the carrier.

If you independently appoint a carrier that was not offered by Hasakura, the risk may pass to you when the products are handed over to that carrier, to the extent permitted by applicable law.

Nothing in this section limits your mandatory consumer rights.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, brand names, text, page displays, images, graphics, product reviews, videos, audio and the design, selection and arrangement of such materials, are owned by or licensed to Hasakura, its affiliates or its licensors and are protected by applicable trademark, copyright and other intellectual property laws.

These Terms permit you to use the Services for personal and non-commercial purposes only.

Without our prior written permission, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit materials from the Services, except where such use is expressly permitted by applicable law.

Nothing in these Terms grants you a licence or other right under any trademark, copyright, patent or other intellectual property belonging to Hasakura, Shopify or any third party, except where expressly stated.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved.

The Hasakura name, logo, product and service names, designs and slogans are trademarks or protected brand elements belonging to HMA Ltd. or its licensors. They may not be used without prior written permission.

The Shopify name, logo, product and service names, designs and slogans are trademarks belonging to Shopify. Other names, logos, designs and slogans displayed through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may be given access to tools provided by third parties. We might not monitor, control or influence those tools.

Subject to applicable law, access to third-party tools is provided on an “as available” basis without endorsement by Hasakura.

Your use of optional third-party tools is at your discretion. Before using them, you should review and understand the terms and privacy practices of the relevant provider.

We may introduce additional features, tools or resources through the Services. Such features will form part of the Services and will be subject to these Terms.

Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials, embedded functionality or links to websites provided or operated by third parties.

We are not responsible for controlling third-party websites or for guaranteeing the accuracy, availability or content of materials offered by independent third parties.

If you leave the Services to visit a third-party website, you do so subject to that website’s terms and privacy practices.

To the extent permitted by law, Hasakura is not responsible for losses arising solely from your independent purchase or use of products, services, resources or content supplied by a third party.

Please review the policies and practices of third parties before completing a transaction with them. Complaints or questions regarding products or services supplied directly by a third party should be directed to that third party.

This section does not limit any responsibility that Hasakura has under mandatory consumer law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Hasakura is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.

However, purchases made through our store are made directly from Hasakura. Hasakura, and not Shopify, is the seller responsible for products sold through this store.

To the extent permitted by applicable law, Shopify is not responsible for sales between you and Hasakura or for products supplied by Hasakura.

Nothing in this section limits rights or remedies that cannot legally be waived or excluded.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is processed in accordance with our Privacy Policy:

https://hasakura.com/policies/privacy-policy

Certain personal information may also be processed in accordance with Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Because the Services are hosted by Shopify, Shopify processes information relating to your access to and use of the Services to operate, secure and improve the platform.

Information submitted through the Services may be transmitted to Shopify and to service providers located in countries other than your country of residence, subject to applicable data-protection requirements and safeguards.

Please review our Privacy Policy for further information about how Hasakura, Shopify and our service providers collect, use, disclose and protect personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, reviews, proposals, plans or other content relating to the Services (“Feedback”), you grant Hasakura a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, distribute and display that Feedback for purposes connected with operating, evaluating, improving and promoting the Services.

This licence applies only to the extent permitted by applicable law and does not transfer ownership of your Feedback to Hasakura.

You represent and warrant that:

1. You own the Feedback or possess the rights required to submit it.
2. You have disclosed any compensation or incentive received in connection with the Feedback.
3. The Feedback complies with these Terms and applicable law.

Unless required by law, we are not obligated to keep Feedback confidential, pay compensation for Feedback or respond to it.

We may monitor, edit or remove Feedback that we reasonably determine is unlawful, threatening, defamatory, obscene, misleading, abusive, infringing or otherwise in violation of these Terms.

Your Feedback must not violate any copyright, trademark, privacy, personality or other personal or proprietary right. It must not contain malicious software or intentionally misleading information.

You may not use a false identity or misrepresent the origin of Feedback. You remain responsible for the content and accuracy of Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or estimated transit times.

We reserve the right to correct errors, update inaccurate information or cancel an affected order when reasonably necessary.

If an order is cancelled because of an error after payment has been collected, the relevant amount will be refunded.

Nothing in this section limits any mandatory consumer right or permits us to change a concluded contract unlawfully.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You must not access or use the Services, directly or indirectly:

1. For an unlawful, fraudulent or malicious purpose.
2. To violate applicable international, national, regional or local laws or regulations.
3. To infringe our intellectual property rights or those of another party.
4. To harass, abuse, threaten, insult, harm, defame, intimidate or unlawfully discriminate against another person.
5. To transmit false, fraudulent or materially misleading information.
6. To upload or distribute content that violates these Terms.
7. To transmit unsolicited advertising, spam, chain letters or similar solicitations.
8. To impersonate another person or entity.
9. To interfere with another person’s use of the Services.
10. To engage in conduct that may damage Hasakura, Shopify, the Services or their users.

You must also not:

1. Upload or transmit viruses, malicious code or harmful software.
2. Reproduce, duplicate, copy, extract, sell, resell or commercially exploit the Services without authorization.
3. Unlawfully collect or track another person’s personal information.
4. Engage in phishing, pharming, pretexting or similar deceptive practices.
5. Use automated systems, bots, scrapers or data-extraction tools to access the Services in violation of applicable law, these Terms or clearly communicated technical restrictions.
6. Circumvent security, authorization, access-control or anti-abuse measures.

We may suspend, restrict or terminate access if we reasonably determine that these Terms have been materially violated.

SECTION 14 – AUTOMATED AGENTS

This section applies when software or a service acting autonomously or semi-autonomously on behalf of a person or entity accesses or interacts with the Services (an “Agent”).

An Agent must not access or interact with the Services in a deceptive manner, circumvent security measures or misrepresent automated activity as human activity.

Where technically applicable, an Agent must identify itself accurately and must not:

1. Conceal or obscure that access originates from an automated Agent.
2. Bypass CAPTCHAs or measures intended to distinguish automated activity from human activity.
3. Provide false information when asked whether an interaction is automated.
4. Circumvent measures designed to block, limit or control automated access.
5. Access or use the Services after being clearly instructed not to do so.

We may use reasonable technical measures to restrict or control automated access to the Services.

SECTION 15 – TERMINATION

We may suspend or terminate your access to the Services if you materially violate these Terms, misuse the Services, engage in fraudulent or unlawful conduct or create a security risk.

Where reasonably possible and legally required, we will provide appropriate notice.

You remain responsible for amounts properly due before termination.

Provisions that by their nature should continue after termination will remain effective, including provisions concerning intellectual property, Feedback, warranty disclaimers, limitation of liability, indemnification, severability, governing law and privacy.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information made available through the Services is provided for general informational purposes. Although we take reasonable steps to keep information accurate and current, we do not guarantee that all general information will always be complete, current or suitable for every purpose.

Your statutory rights concerning products purchased through the Services are not affected.

Except where expressly stated by Hasakura or required by applicable law, the Services are provided on an “as available” basis. We do not guarantee that access to the Services will always be uninterrupted, timely, secure or error-free.

To the maximum extent permitted by law, we disclaim implied warranties relating solely to operation of the website or Services. This disclaimer does not exclude:

1. Mandatory consumer guarantees.
2. Liability for defective or non-conforming goods.
3. Liability for fraud, wilful misconduct or gross negligence.
4. Any warranty or liability that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud, wilful misconduct, gross negligence or breach of mandatory consumer rights.

To the maximum extent permitted by applicable law, Hasakura and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

This limitation does not affect your right to obtain a refund, repair, replacement, price reduction or other remedy where required by applicable consumer law.

Where liability may lawfully be limited, any limitation will apply only to the extent that it is fair, reasonable and enforceable under the applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Hasakura for reasonable losses, liabilities and costs arising directly from:

1. Your material breach of these Terms.
2. Your unlawful violation of another person’s rights.
3. Your fraudulent, malicious or unauthorized use of the Services.

This obligation does not apply to losses caused by Hasakura, Shopify or their respective employees, contractors or service providers.

We will notify you of a relevant claim within a reasonable period. Failure to provide prompt notice will reduce your responsibility only to the extent that the delay materially prejudices your ability to respond.

Nothing in this section imposes an unfair or disproportionate obligation on a consumer or limits mandatory consumer protections.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed.

The remaining provisions will continue in effect unless the invalid provision is essential to the operation of the agreement.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules expressly incorporated into them, constitute the agreement between you and Hasakura concerning use of the Services.

They supersede previous agreements, communications or proposals relating to the same subject matter, whether written or oral.

Nothing in this section excludes representations or rights that cannot lawfully be excluded. Any ambiguity will be interpreted in accordance with applicable law and will not automatically be construed against either party.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may transfer or assign our rights and obligations as part of a legitimate business transfer, restructuring or transfer of the store, provided that doing so does not reduce your mandatory consumer rights.

Where required by applicable law, you will be notified of such a transfer.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreement through which we provide the Services are governed by the laws of the Republic of Bulgaria.

If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer-protection laws, you retain all rights and protections granted under the mandatory laws of your country of residence.

Nothing in these Terms limits your right to bring a claim before a court that has jurisdiction under applicable consumer-protection law.

For disputes that do not involve consumers, the competent courts of Plovdiv, Bulgaria will have exclusive jurisdiction.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of any provision.

SECTION 24 – CHANGES TO THESE TERMS

You may review the current version of these Terms of Service on this page at any time.

We may update these Terms when reasonably necessary, including to reflect changes to the Services, our business operations or applicable law.

Updated Terms will be posted on our website. Where required by applicable law, we will notify you of material changes before they take effect.

Changes will not retroactively reduce rights that arose under an order placed before the effective date of the updated Terms.

Your continued use of the Services after updated Terms take effect constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

info@hasakura.com

This online store is operated by:

HMA Ltd., trading as Hasakura

Email: info@hasakura.com
Registered address: 1 Han Kubrat Street, Floor 4, Office 401, 4000 Plovdiv, Bulgaria
Phone: +90 543 711 2845
Company registration number (EIK): 208315847
VAT number: BG208315847